Berican LabsBerican Labs

Privacy Policy

Version 2.0Last updated: January 15, 2024

1. Introduction

Berican Labs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web hosting services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly:

  • Name and email address
  • Phone number (for MPESA payments)
  • Billing and payment information
  • Company name (if applicable)
  • Communication preferences

2.2 Automatically Collected Information

We automatically collect:

  • IP address and device information
  • Browser type and version
  • Usage data and analytics
  • Cookies and similar technologies

2.3 Hosted Content

We store content you upload to our hosting services. We do not access this content except as necessary to provide services, prevent abuse, or comply with legal obligations.

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our services
  • Process payments and send invoices
  • Send service-related communications
  • Provide customer support
  • Improve our services and develop new features
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Service providers: Third parties that help us operate our business (payment processors, CDN providers, etc.)
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

  • Encryption in transit (TLS) and at rest
  • Access controls and authentication
  • Regular security audits
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion:

  • Personal data is deleted within 30 days
  • Hosted content is deleted within 30 days
  • Backup data is deleted within 90 days
  • Some data may be retained longer for legal or business purposes

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your account and data
  • Export your data in a portable format
  • Opt out of marketing communications
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@bericanlabs.com.

8. Cookies

We use cookies and similar technologies. See our Cookie Policy for details on what cookies we use and how to manage them.

9. International Transfers

Your data may be processed in countries outside Kenya where our infrastructure providers operate. We ensure appropriate safeguards are in place to protect your data.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected such information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our website.

12. Contact Us

For questions or concerns about this Privacy Policy: